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Introduction

Introduction

What is IdentityCall?

IdentityCall is a comprehensive call recording analysis platform that combines AI-powered transcription with advanced analytics. It helps businesses understand their customer conversations through:

  • Automatic Transcription - Convert audio recordings to searchable text
  • Speaker Diarization - Identify and separate different speakers
  • Emotion Detection - Analyze emotional tone throughout the conversation
  • Goal Tracking - Evaluate if call objectives were achieved
  • Keyword Monitoring - Track important terms and compliance phrases
  • Voice Biometrics - Identify speakers using voice profiles

Use Cases

Customer Service Quality Assurance

Automatically evaluate customer service calls against quality standards. Track goal achievement rates, monitor compliance with scripts, and identify training opportunities.

Sales Call Analysis

Understand what makes successful sales calls. Analyze emotion patterns, keyword usage, and goal completion to improve conversion rates.

Compliance Monitoring

Ensure calls meet regulatory requirements by tracking required disclosures, monitoring pause compliance, and detecting keyword mentions.

Voice Authentication

Use voice biometrics to identify callers and prevent fraud. Match incoming calls against enrolled voice profiles for secure authentication.

How It Works

  1. Upload - Send your audio recording to the API
  2. Transcription - Audio is transcribed with speaker diarization
  3. Analysis - AI evaluates goals, detects keywords, and analyzes emotions
  4. Results - Retrieve structured data about the call

Supported Audio Formats

FormatExtensionMax Size
MP3.mp3100 MB
WAV.wav500 MB
M4A.m4a100 MB
OGG.ogg100 MB
FLAC.flac500 MB
WebM.webm100 MB

Supported Languages

IdentityCall supports transcription in multiple languages:

  • English (en)
  • Spanish (es)
  • French (fr)
  • German (de)
  • Italian (it)
  • Portuguese (pt)
  • Dutch (nl)
  • Polish (pl)
  • Russian (ru)
  • Japanese (ja)
  • Korean (ko)
  • Chinese (zh)

API Overview

The IdentityCall API is a RESTful API that uses JSON for request and response bodies. All endpoints require authentication via API key.

Base URL

https://api.identitycall.com/api/v1/public

Authentication

Authorization: Bearer idc_your_api_key

Response Format

All responses are JSON with a consistent structure:

{
  "data": {
    // Response data
  },
  "meta": {
    // Pagination or metadata (when applicable)
  }
}

Error Format

{
  "error": "Error message describing what went wrong"
}

Next Steps

Create your first recording analysis in 5 minutes

Get Started

Learn how to create and manage API keys

Get API Key
Quickstart