Introduction
What is IdentityCall?
IdentityCall is a comprehensive call recording analysis platform that combines AI-powered transcription with advanced analytics. It helps businesses understand their customer conversations through:
- Automatic Transcription - Convert audio recordings to searchable text
- Speaker Diarization - Identify and separate different speakers
- Emotion Detection - Analyze emotional tone throughout the conversation
- Goal Tracking - Evaluate if call objectives were achieved
- Call Categories - AI-powered classification of calls by topic and intent
- Voice Biometrics - Identify speakers using voice profiles
Use Cases
Customer Service Quality Assurance
Automatically evaluate customer service calls against quality standards. Track goal achievement rates, monitor compliance with scripts, and identify training opportunities.
Sales Call Analysis
Understand what makes successful sales calls. Analyze emotion patterns, call categories, and goal completion to improve conversion rates.
Compliance Monitoring
Ensure calls meet regulatory requirements by tracking required disclosures, monitoring pause compliance, and categorizing calls by topic.
Voice Authentication
Use voice biometrics to identify callers and prevent fraud. Match incoming calls against enrolled voice profiles for secure authentication.
How It Works
- Upload - Send your audio recording to the API
- Transcription - Audio is transcribed with speaker diarization
- Analysis - AI evaluates goals, categorizes calls, and analyzes emotions
- Results - Retrieve structured data about the call
Supported Audio Formats
| Format | Extension | Max Size |
|---|---|---|
| MP3 | .mp3 | 100 MB |
| WAV | .wav | 500 MB |
| M4A | .m4a | 100 MB |
| OGG | .ogg | 100 MB |
| FLAC | .flac | 500 MB |
| WebM | .webm | 100 MB |
Supported Languages
IdentityCall uses Google Gemini for transcription, supporting over 100 languages. Here are some of the most commonly used:
| Language | Code | Language | Code |
|---|---|---|---|
| Arabic | ar | Korean | ko |
| Bengali | bn | Malay | ms |
| Bulgarian | bg | Norwegian | no |
| Chinese (Simplified) | zh | Persian | fa |
| Chinese (Traditional) | zh-TW | Polish | pl |
| Croatian | hr | Portuguese | pt |
| Czech | cs | Romanian | ro |
| Danish | da | Russian | ru |
| Dutch | nl | Serbian | sr |
| English | en | Slovak | sk |
| Estonian | et | Slovenian | sl |
| Finnish | fi | Spanish | es |
| French | fr | Swahili | sw |
| German | de | Swedish | sv |
| Greek | el | Tamil | ta |
| Gujarati | gu | Telugu | te |
| Hebrew | he | Thai | th |
| Hindi | hi | Turkish | tr |
| Hungarian | hu | Ukrainian | uk |
| Indonesian | id | Urdu | ur |
| Italian | it | Vietnamese | vi |
| Japanese | ja |
For a complete list of supported languages, see Google Gemini’s language documentation .
API Overview
The IdentityCall API is a RESTful API that uses JSON for request and response bodies. All endpoints require authentication via API key.
Base URL
https://api.identitycall.ai/api/v1/publicAuthentication
Authorization: Bearer idc_your_api_keyResponse Format
All responses are JSON with a consistent structure:
{
"data": {
// Response data
},
"meta": {
// Pagination or metadata (when applicable)
}
}Error Format
{
"error": "Error message describing what went wrong"
}
